REFUND & RETURNS POLICY

Customers may request a return within 14 days of the order's shipment date.

Items must be returned:

• unworn
• unwashed
• in original condition
• with tags attached

For hygiene reasons, garments should be tried on with underwear.

Returns may be refused if items show signs of wear or damage.

Returns within the UK are subject to a £6 return shipping fee, which will be deducted from the refund.

Once returned items are received and inspected, refunds will be issued to the original payment method.

Refund processing may take 5–10 business days, depending on the payment provider.

If you receive a damaged or incorrect item, please contact hello@udna.uk within 48 hours of delivery.

We may request photos to assess the issue.