TERMS & CONDITIONS

Last updated: 1 April 2026

These Terms and Conditions govern the use of the website www.udna.uk and the purchase of products from U’DNA.

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree to these terms, please do not use this website.

1. COMPANY INFORMATION

This website is operated by U’DNA.

Business address:

UK Fulfilment Centre

Rugby

CV22 5HX

United Kingdom

Customer support:

Email: hello@udna.uk

Website: www.udna.uk

References in these Terms to “we”, “us”, “our”, or “U’DNA” refer to the operator of this website.

2. USE OF THE WEBSITE

By using this website you confirm that:

you are at least 18 years old, or
you have permission from a parent or legal guardian.

You agree not to:

misuse this website
introduce malicious software
attempt unauthorised access to our systems
use the website for unlawful purposes.

We reserve the right to suspend or terminate access if these terms are violated.

3. PRODUCTS

We aim to ensure that all product descriptions, images and specifications are accurate.

However:

colours may vary depending on screen settings
slight variations in materials or design may occur.

All products are subject to availability.

We reserve the right to:

modify product descriptions
discontinue products
limit quantities available for purchase.

4. PRICING

All prices displayed on the website are listed in British Pounds (GBP) unless otherwise stated.

Prices may change without notice.

The price payable for your order will be the price displayed at the time the order is placed.

Shipping costs will be displayed during checkout.

If a pricing error occurs, we reserve the right to cancel the order and refund the payment.

5. ORDERS

By placing an order through our website you are making an offer to purchase products.

After placing an order you will receive an order confirmation email.

This email confirms receipt of your order but does not constitute acceptance.

The contract between you and U’DNA is formed only when the order is dispatched.

We reserve the right to cancel or refuse orders where:

payment cannot be authorised
fraud is suspected
an item is unavailable
pricing errors occur.

6. PAYMENT

Payments are processed securely through third-party payment providers.

Accepted payment methods may include:

debit cards
credit cards
digital payment services.

By submitting payment information you confirm that you are authorised to use the payment method.

We do not store full payment card details.

7. SHIPPING

Orders are typically processed within 1–2 business days.

Orders placed before 5:00 PM (UK time) may be dispatched the same day.

Delivery times depend on the shipping method and destination.

Delivery estimates are not guaranteed.

U’DNA is not responsible for delays caused by:

courier services
customs processing
circumstances beyond our control.

Further details are available in our Shipping Policy.

8. RETURNS AND REFUNDS

Returns are handled according to our Refund & Returns Policy.

Customers within the United Kingdom may return items within 14 days from the shipping date.

Items must be:

unworn
unwashed
in original condition
with tags attached.

Due to hygiene reasons, shaping garments must be tried on with underwear.

Returns may be refused if items show signs of wear.

9. STATUTORY RIGHTS

Nothing in these Terms affects your statutory rights under UK consumer law, including:

Consumer Rights Act 2015
Consumer Contracts Regulations 2013

Customers purchasing online may have the right to cancel certain purchases within 14 days of receiving goods, subject to hygiene-related exceptions.

10. INTELLECTUAL PROPERTY

All content on this website is the intellectual property of U’DNA or its licensors.

This includes:

logos
product designs
images
graphics
text
website layout.

You may not reproduce, distribute, copy, or exploit any content without written permission.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, U’DNA shall not be liable for the following:

indirect losses
loss of profits
loss of business
loss of data.

Our liability in relation to any purchase will not exceed the value of the product purchased.

Nothing in these Terms excludes liability for:

death or personal injury caused by negligence
fraud or fraudulent misrepresentation
liability that cannot be excluded under UK law.

12. WEBSITE AVAILABILITY

We aim to keep the website available at all times.

However, we cannot guarantee uninterrupted access.

The website may be unavailable due to:

maintenance
updates
technical issues.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content or policies of external sites.

14. PRIVACY

Your use of this website is also governed by our Privacy Policy, which explains how personal data is collected and processed in accordance with UK GDPR.

15. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time.

Any changes will be published on this page.

Continued use of the website indicates acceptance of the updated Terms.

16. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. CONTACT

If you have questions regarding these Terms, please contact: